Terms of Use
Al Shan Opticals LLC
Last Updated: 10 October 2026
Welcome to Al Shan Opticals. These Terms of Use govern your access to and use of our website, www.alshanoptics.com, including browsing products, placing orders, and accessing our optical services.
By using our website or purchasing products through it, you agree to these terms, subject to applicable laws and consumer protection rights.
1. About Us
Al Shan Opticals LLC is an optical retailer based in Al Karama, Dubai, United Arab Emirates.
We offer a selection of eyewear products and optical services, including prescription eyeglasses, sunglasses, contact lenses, optical frames, and related accessories.
2. Website Usage
By accessing our website, you agree to:
• Use the website only for lawful purposes. • Provide accurate information when placing orders or submitting enquiries. • Avoid activities that may damage, disrupt, or interfere with website functionality. • Respect the intellectual property rights associated with website content.
We reserve the right to restrict access to users involved in fraudulent, unlawful, or abusive activities, where legally permitted.
3. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.
However:
• Product colours may vary slightly depending on screen settings. • Product availability may change without prior notice. • Certain products may require additional processing or customization. • Some frames, lenses, and accessories may be available only in selected sizes, colours, or configurations.
If an ordered product becomes unavailable, we will contact you to discuss available alternatives or an appropriate refund.
4. Pricing and Payments
All product prices are displayed in United Arab Emirates Dirhams (AED), unless otherwise specified.
Applicable taxes, delivery charges, and other fees will be displayed during checkout where relevant.
We accept payments through the payment methods available on our website.
Orders are subject to payment authorization and acceptance.
We reserve the right to correct genuine pricing errors and will inform affected customers before proceeding with an order at a corrected price.
5. Prescription Eyewear
Customers purchasing prescription eyeglasses or lenses must provide accurate and valid prescription information.
Al Shan Opticals may request additional information or clarification before processing prescription orders.
Customers are responsible for ensuring that the prescription details they provide are accurate and appropriate for their needs.
We recommend consulting a qualified eye care professional for regular eye examinations and prescription updates.
6. Contact Lenses
Contact lenses should be purchased and used according to the advice of a qualified eye care professional.
Customers should follow the manufacturer’s recommended wearing schedule, cleaning instructions, replacement intervals, and storage guidelines.
Al Shan Opticals is not responsible for problems resulting solely from incorrect use, improper hygiene, or failure to follow professional instructions, except where responsibility arises under applicable law.
7. Orders and Order Confirmation
After placing an order, customers may receive an order confirmation through email, WhatsApp, or another available communication channel.
An order confirmation acknowledges receipt of an order but does not necessarily mean the order has been accepted for fulfilment.
We may contact customers to verify prescription details, confirm availability, or resolve order-related issues.
If an order cannot be fulfilled, customers will be informed and provided with an appropriate resolution.
8. Shipping and Delivery
We aim to process and deliver orders within the estimated timeframes communicated to customers.
Delivery times may vary depending on:
• Product availability. • Prescription lens preparation. • Delivery location. • Courier operations. • Public holidays or unforeseen circumstances.
Estimated delivery dates are not guarantees unless expressly confirmed.
Customers should provide accurate contact information and delivery addresses to avoid unnecessary delays.
9. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are handled according to our published Return and Refund Policy and applicable UAE consumer protection laws.
Eligibility may vary depending on the product type and condition.
Prescription lenses, customized eyewear, contact lenses, and hygiene-sensitive products may be subject to specific return conditions, where permitted by law.
Nothing in these Terms limits customers’ statutory rights regarding defective products, incorrect items, or other legally protected consumer claims.
Customers are encouraged to contact our customer service team promptly if they experience an issue with their purchase.
10. Product Warranty
Certain eyewear products may include manufacturer warranties.
Warranty coverage, duration, and exclusions depend on the product and applicable manufacturer terms.
Warranty claims may require proof of purchase and product inspection.
Manufacturer warranty terms do not replace or limit any rights available under applicable consumer protection laws.
11. Insurance Services
Al Shan Opticals may assist customers with optical insurance enquiries, eligibility verification, and claims processing.
Insurance coverage is determined by the customer’s insurance provider and the applicable policy terms.
Approval, reimbursement, and coverage limits are subject to the insurer’s decision.
Al Shan Opticals does not guarantee insurance approval or reimbursement unless expressly confirmed under an applicable arrangement.
12. Offers and Promotions
Promotional discounts, seasonal offers, and special campaigns may be subject to specific conditions.
Unless otherwise stated:
• Offers apply only during the advertised promotional period. • Discounts may apply to selected products or brands. • Certain promotions may not be combined. • Promotional availability may be limited by stock.
Any additional conditions will be communicated with the relevant promotion.
We reserve the right to correct promotional errors and modify future offers in accordance with applicable law.
13. Product Availability Notifications
Customers may register for back-in-stock notifications through our “Notify Me When Available” feature.
By submitting their contact information, customers request an update regarding the selected product.
Receiving a stock notification does not guarantee product reservation or availability at the time of purchase.
Product availability notifications do not automatically constitute consent to receive unrelated marketing communications.
14. Intellectual Property
All original website content, including text, graphics, layouts, photographs, and other materials owned by Al Shan Opticals, is protected by applicable intellectual property laws.
Third-party brand names, trademarks, logos, and product images remain the property of their respective owners.
Website materials may not be copied, reproduced, redistributed, or used commercially without the necessary permission.
15. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.
We collect and process customer information for legitimate purposes, including order fulfilment, customer service, prescription processing, and insurance-related assistance.
For further information, please refer to our Privacy Policy.
16. Third-Party Services
Our website may integrate services provided by third parties, including payment gateways, delivery companies, and e-commerce technology providers.
These services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party websites or services beyond our legal responsibilities.
17. Limitation of Liability
We make reasonable efforts to maintain accurate website information and reliable online services.
Temporary technical issues, maintenance, or circumstances outside our reasonable control may occasionally affect website availability.
To the extent permitted by applicable law, Al Shan Opticals is not liable for losses caused solely by circumstances beyond our reasonable control.
Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.
18. Changes to These Terms
Al Shan Opticals LLC may update these Terms of Use periodically to reflect changes in website operations, business practices, or applicable laws.
Updated terms will be published on this page with a revised date.
Changes will not retrospectively remove rights that customers have already acquired under applicable law.
19. Governing Law
These Terms of Use are governed by the applicable laws of the United Arab Emirates.
Any disputes relating to website use or purchases will be handled in accordance with applicable UAE laws and the jurisdiction of the competent authorities or courts.
20. Contact Information
For questions about these Terms of Use, orders, products, or customer service, please contact:
Al Shan Opticals LLC
Location: Al Karama, Dubai, United Arab Emirates
Website: www.alshanoptics.com
Email: info@alshanoptics.com
©️ 2026 Al Shan Opticals LLC. All Rights Reserved.